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ITIL-4-Foundation Test Review & Reliable ITIL-4-Foundation Real Exam

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ITIL 4 Foundation Exam Sample Questions (Q326-Q331):

NEW QUESTION # 326
When should a workaround be created?

A. When a potential permanent solution has been identified
B. When a problem cannot be resolved quickly
C. As soon as possible, once the incident is logged
D. After the resolution of a problem

Answer: B

Explanation:
Explanation/Reference: https://www.globalknowledge.com/us-en/resources/resource-library/articles/incidents-and- problems-workarounds/

NEW QUESTION # 327
Which service management dimension is focused on activities and how these are coordinated?

A. Partners and suppliers
B. Information and technology
C. Organizations and people
D. Value streams and processes

Answer: D

NEW QUESTION # 328
Which is included in the purpose of the 'design and transition' value chain activity?

A. Supporting services according to specifications
B. Continually meeting stakeholder expectations for costs
C. Ensuring that service components are available when needed
D. Providing transparency and good stakeholder relationships

Answer: B

NEW QUESTION # 329
Which is a use of a continual improvement register?

A. Selecting the right method, model or technique for identifying improvements
B. Describing the services designed to meet the needs of a consumer group
C. Planning changes, assisting in communication, avoiding conflicts, and assigning resources
D. Tracking and managing improvement ideas from identification through to final action

Answer: D

NEW QUESTION # 330
Which is a recommendation for applying the guiding principle 'keep it simple and practical?

A. Communicate in a way the audience can hear
B. If a practice is easier to follow it is more likely to be adopted
C. Fast does not mean incomplete
D. Sometimes nothing from the current state can be re used

Answer: B

NEW QUESTION # 331
......

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